Recensioni per Rubinetteriashop.com

Hello. I cannot know if the only number that is mentioned everywhere on my order is the order number, or the code of the product. My reaction wheb you asked for the oder number was so justified, even if the number I send was not the one you were waiting for. If you consider you used a 'very normal tone' in your reply, I think there is a problem. If you are not able to find an order, even with the name of the customer, the code of the product that was purchased, the date and amount of the purchase, the e-mail that was used to order, ... I also think there is a problem. My negative feedback was also for the completly wrong delay that is mentioned on your website, what canno't be discussed. If you are also not able to respect your shipping engagement, there is a problem again. In any case, the negative feedback you received from me is completly justified. The apology I received from your manager was only received after my negative feedback. Without that negative feedback, I would never receive it. You may consider it is not very fair, but you will effectively have now to receive only positive feedbacks from your other customers to compensate the negative one you received from me, by working hard or not (I really think that if your colleage had simply apologized in her first message for the late shipping, and simply looked when the item would be shipped - what she finally never did - you would not lose time later about the feedbacks you receive.

Hello. I cannot know if the only number that is mentioned everywhere on my order is the order number, or the code of the product. My reaction wheb you asked for the oder number was so justified, even if the number I send was not the one you were waiting for. If you consider you used a 'very normal tone' in your reply, I think there is a problem. If you are not able to find an order, even with the name of the customer, the code of the product that was purchased, the date and amount of the purchase, the e-mail that was used to order, ... I also think there is a problem. My negative feedback was also for the completly wrong delay that is mentioned on your website, what canno't be discussed. If you are also not able to respect your shipping engagement, there is a problem again. In any case, the negative feedback you received from me is completly justified. The apology I received from your manager was only received after my negative feedback. Without that negative feedback, I would never receive it. You may consider it is not very fair, but you will effectively have now to receive only positive feedbacks from your other customers to compensate the negative one you received from me, by working hard or not (I really think that if your colleage had simply apologized in her first message for the late shipping, and simply looked when the item would be shipped - what she finally never did - you would not lose time later about the feedbacks you receive.